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The Call Center /Customer Service Representative will be part of our debt recovery team, that are responsible for making outbound calls to debtors while projecting a professional image of the company.

Responsibilities:

  • Making outbound calls.
  • Respond to customer’s issues and concerns.
  • Management and first level resolution of customer’s complaints/inquiries.
  • Identify and escalate issues to supervisors.
  • Research required information using available resources.
  • Research, identify, and resolve customer complaints using applicable software.
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Follow up customer calls where necessary.
  • Complete call logs and reports.
  • Keeping track of assigned accounts to identify outstanding debts.
  • Planning course of action to recover outstanding payments.
  • Keep track of assigned accounts to identify outstanding debts.
  • Contact debtors to inquire of their payment status.
  • Negotiate payoff deadlines or payment plans.
  • Handle questions or complaints.
  • Create trust relationships with debtors when possible to avoid future issues.
  • Update account status and database regularly.
  • Alert superiors of debtors unwilling or unable to pay when necessary.

Minimum qualifications: OND.

Competencies

  • Experience in working with targets and tight deadlines.
  • Working knowledge of MS Office and databases.
  • Excellent communication and people skills.
  • Apt in negotiating and persuading.
  • Ability to be polite and compassionate without lacking confidence.
  • High school diploma is preferred.
  • Excellent Typing skills.
  • Multi lingua (Fluency in English, pidgin, and any of the approved native Nigerian languages).
  • Proficient in the use of computer applications and systems.
  • Willing to work the approved shifts for the call center.
  • Proven experience as debt collector is an added advantage.

Interpersonal Competencies:

  • Honesty, integrity and a team player.
  • Effective communicator
  • Diligence, dedication and discipline.
  • Team work, proactive, self-driven, result oriented with a positive outlook.
  • Critically assesses own performance and continuing self/personal development.
  • Good personality, credible, comfortable in dealing with both internal and external customers.
  • Committed, reliable, tolerant and determined.

Remuneration: 30,000.00 + Commission on debts recovered (Monthly).

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