Job Details



Call Center Agent

Interra Networks Ltd

Abuja Feb 12, 2020 - Apr 3, 2020
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DESCRIPTION

Interra Networks is an Information & Communications Technology (ICT) company headquartered in Atlanta, GA. USA with offices in Abuja, Lagos and Enugu, Nigeria. We operate a BPO (Business Process Outsourcing) facility and provide technology-enabled services to the public and private sector. Our services provide our customers with world-class, convenient, reliable and cost-effective business solutions.

REQUIREMENTS

  • S/he must have good understanding of English and Hausa Languages.
  • Must be able to read, speak and write English language fluently.
  • Must be able to read, Hausa language fluently.
  • Accurate comprehension, interpretation and capturing of information, accuracy and timely response to calls.
  • Proficient in usage of Microsoft packages.
  • Knowledge of customer service telephony and technology.
  • Some experience in a call center or customer service environment.
  • Good data entry and typing skills.
  • Knowledge of administration and clerical processes.
  • Excellent communication and presentation skills
  • Ability to understand individual differences.
  • Problem solving skills.
  • Should be able to work Mondays to Saturdays and at any other time as required.
  • Proficiency in driving Sales will be an added advantage.

KEY COMPETENCIES

  • Verbal and written communication skills.
  • Listening skills.
  • Problems analysis and problem-solving skills.
  • Customer Service Orientation.
  • Organization skills.
  • Attention to detail.
  • Good Judgment skills.
  • Team work.
  • Stress tolerance.
  • Time management skills.
  • Persuasion skills.
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