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DESCRIPTION

Interra Networks is an Information & Communications Technology (ICT) company headquartered in Abuja, Nigeria, with offices in USA, Lagos, Enugu and Owerri, Nigeria. We operate a BPO (Business Process Outsourcing) facility and provide technology-enabled services to the public and private sector. Our services provide our customers with world-class, convenient, reliable and cost-effective business solutions.

ROLE RESPONSIBILITIES

  • Answer incoming calls, make outbound calls and respond to customer’s emails;
  • Management and resolve customer complaints;
  • Identify and escalate issues to supervisors;
  • Provide necessary information and guidance to customers;
  • Research required information using available resources;
  • Research, identify, and resolve customer complaints using applicable software;
  • Document all call information according to standard operating procedures;
  • Recognize, document, and alert the management team of trends in customer calls;
  • Follow up customer calls where necessary;
  • Complete call logs.

REQUIREMENTS

  • S/he must have good understanding of English and any other major Nigerian Languages.
  • Must be able to read, speak and write English language fluently.
  • Accurate comprehension, interpretation and capturing of information, accuracy and timely response to calls.
  • Proficient in usage of Microsoft packages.
  • Knowledge of customer service telephony and technology (Successful Candidates would be taught)
  • Experience in a call center or customer service environment would be an added advantage.
  • Good data entry and typing skills.
  • Knowledge of administration and clerical processes would be an added advantage.
  • Good communication and presentation skills
  • Ability to understand individual differences.
  • Problem solving skills.
  • Should be able to work Mondays to Sundays and at any other time as required.
  • Proficiency in driving Sales will be an added advantage.
  • Must have a service mentality.

 

KEY COMPETENCIES

  • Verbal and written communication skills.
  • Good Listening skills.
  • Problems analysis and problem-solving skills.
  • Excellent Customer Service Orientation.
  • Organization skills.
  • Attention to detail.
  • Good Judgment skills.
  • Team work.
  • Stress tolerance.
  • Time management skills.
  • Persuasion skills.
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