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- S/he must have good understanding of English and Yoruba Languages.
- Must be able to read, speak and write English language fluently.
- Must be able to read, Yoruba language fluently.
- Accurate comprehension, interpretation and capturing of information, accuracy and timely response to calls.
- Proficient in usage of Microsoft packages.
- Knowledge of customer service telephony and technology.
- Minimum of 2 years experience in a call center or customer service environment.
- Good data entry and typing skills.
- Excellent communication skills
- Ability to understand individual differences.
- Problem solving skills.
- Should be able to work Mondays to Saturdays and at any other time required.
- Proficiency in driving Sales will be an added advantage.
- Male preferably.
- Verbal and written communication skills.
- Listening skills.
- Problems analysis and problem-solving skills.
- Customer Service Orientation.
- Organization skills.
- Attention to detail.
- Good Judgment skills.
- Team work.
- Stress tolerance.
- Time management skills.
- Persuasion skills.